Smart Openers Authorised Dealer Logo

2011 Australian Design Award Winner

Hours of Operation

9am - 5pm - Mon - Fri

11am - 4pm - Sat
Emergency Repairs

Payment

Payment on Completion Only

Cash, Cheque, Credit Card
or Eftpos Available.

Phone or Email Orders Welcome

Quick Facts ...

It's well known that alot of companies just prefer to replace your whole door rather than repair it.

The top main key reasons they prefer to do this is because:

1. They can of course make more profit, as they will sell you the:
  New Door - New Automatic Opener - Installation Costs - Removal Charges & Commission.
 
2. The Technicians & Salesmen are usually always contractors who get paid on commission,
  so already they are looking to replace your door before they even arrive at your doorstep. $$$

3. Most companies send out technicians that just don't have the experience, training or knowledge
  necessary to tackle those harder jobs (even simple jobs), so always ask any service company
  "how much experience has the technician had that your sending to my house"
  - then ask the technician that they send out and see if you get a different story !
  You can tell if this the case in the first 5 mins. (if they hang around that long)

4. Many don't keep the older parts in stock that can repair your ageing, existing door and opener.
 
Last but not least, be weary of companies that book you in to their production line schedules and also charge by a time limit. (eg.15min blocks), they should be able to give you a more fixed price if they are genuine and experienced enough, as they should of tackled every situation and problem before.

By production line we mean they allocate a dozen jobs or more to each technician per day, add travel time, and you get somebody arriving at your house with only a fraction of the time necessary to repair your door properly, and even worse they still have the nerve to charge you for a 'complete service'.

If you don't receive a genuine service or repair, eg. your problem is not fixed on the spot, don't be afraid to delay payment and get a second opinion. You wouldn't be charged for just "looking" at something in a shop, so you shouldn't be charged for someone to just come and 'look" at your garage door.

We see this happen all the time, and have constant requests to fix up dodgy workmanship and incompleted Garage Door Repairs just so the company can request payment, which most people unfortunately have paid unknowingly in full.

That's why we always allocate plenty of time required for the job at hand, offer fixed price service and repairs where possible and this means we have no reason or need to charge you by the minute.

Feel free to view our "Genuine" Testimonials Page and please email us yours, we would be happy to submit them to our page to help promote our service.

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